Solve the real goal

Scenario

A team wants fewer support tickets. The manager suggests hiring more agents. Another teammate says the real issue may be that customers are confused before they ever contact support.

Question

What is the strongest first-principles reframing?

1. A.How can we answer tickets faster?
2. B.How can we persuade customers to be more patient?
3. C.What is the simplest way to reduce customer confusion before a ticket is created?
4. D.Which competitor has the largest support team?